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Business Process Outsourcing

Business Process Outsourcing in Vietnam

You have been catching up with the world trends and you know for sure technology is the next step to upgrading your company. But what do you do when your company is not tech-focused? You think of setting up a new department to fuel that tech idea that will change your business ranking, but that sounds too costly.



How about outsourcing it? You know that 78% of firms have a favorable connection with their outsourcing partner. But then you’re worried about security breaches. And What about the time difference? Our team is ready to sign confidentiality agreements and schedule the appropriate meeting time that fits both of our schedules. Are you worried about anything else? Every answer to your questions is just one phone call away!

Outsourcing does not only provide your business more freedom with time and money but also opens up to different ideas to improve the workflow from experienced tech engineers in the field. If you decide you want to “leave it to the experts”, consult with us to improve the productivity and growth of your business!

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Introduction to Business Process Outsourcing

Business Process Outsourcing (BPO) means exactly what the name implies: you contract or outsource an IT-intensive business process to an external service provider who will administer and manage based on reasonable KPIs. There are two types of BPO offerings: horizontal (those that can be leveraged across industries) and vertical (those that require knowledge of the vertical process.



By outsourcing an IT business process, your organization can cut operational costs and focus on scaling other processes in their business. Many companies choose to outsource because of the long list of benefits they get, such as a lower number of employees, more time for other aspects in their companies, low labor costs, and access to a wide talent pool.



At Dirox, we can guarantee you a team of experienced professionals who are ready to take on specific tasks to bring you measurable results.

Our Company’s Business Process Outsourcing Services

  • Algorithms & Bot Scripts
  • Web Scraping
  • Data Curation
  • Management: Project Manager, Scrum Master, PMO, Functional Expert, IT Advisory
  • Development: Front-End, Back-End, Mobile Native & Cross Platform
  • Testing: Quality Assurance, Quality Control, Testing Automation
  • UX / UI: Designers
  • Infrastructure: Cloud Architecture, Security, Customer Support

Why Use Business Process Outsourcing Services?

Applications of Business Process Outsourcing

Why Choose Dirox?

Creativity & Relevancy 

Propositions & advice for all industries, B2B, F&B, Industry, Tourism, Tech, Health, Automobile, Finance, Arts & Crafts, NGO, and more! Western consultants with an international experience in countless projects to get the Best Practices in every situation.

Affordability & Quality

Our rates are lower than that of European & American Branding & Marketing agencies. Affordable experts' insights and advice and better R.O.I for all your activities.

Convenience & Cohesion

A one-stop shop with active communication between all Dirox’s services: Branding, Marketing, Business, App Development, Testing… to make sure your project is handled smoothly and coherently.

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Your Questions About Business Process Outsourcing

Web Scraping extracts data from web sources and rearranges it into a legible and understandable format. With scraping tools and applications and access to the World Wide Web, you can gather valuable data and extract it according to your needs. However, it does not involve any data processing or analysis. Data Mining, on the other hand, is the process of analyzing large data sets to uncover patterns and trends as well as useful information and insights. Data mining does not involve data extraction. Web scraping can be used to extract data for mining.
At Dirox, we believe our employees are our greatest asset. When assembling a team for you, we take great care in choosing the most suitable person based on your company and requirements for the job. We can guarantee a team of experts with years of experience operating the IT department in different industries who are also ready to listen to your business needs.
Rest assured that we put the security of your information as a top priority on our list. We ensure a 3-level security: physical, network, and employees. Dirox understands your data security concerns and how detrimental it can affect your business. To take it another step, all of our BPO agents have to sign a confidentiality agreement before joining the team!
The answer will depend greatly on your needs as a company. Do you require a specific time zone? Will your BPO agents be dealing directly with your customers? What’s your budget? There are also many other factors that decide what the “best” country is for business process outsourcing, such as: cost, availability, talent, skills, business environment, and more. Vietnam is a developing country in Southeast Asia that puts great emphasis on information technology, especially in recent years. Many businesses choose to outsource to Vietnam because of the low cost and impressive gains from talents to tools. Choose Dirox for both Western working ideology with Vietnamese flexible talents!